Q1: What is your return policy?
We accept returns of unused, unaltered items in their original condition within 30 calendar days of delivery. Eligible items must retain all original tags, labels, size stickers, and brand attachments, and be returned in the original unmarked packaging. Items showing signs of wear, washing, or customer-caused damage are not eligible for return.
Q2: How do I initiate a return?
- Contact our customer support team at [email protected] within the 30-day return window, providing your order number and reason for return.
- Our team will send a prepaid return shipping label (for U.S. orders) or a return label (for Canadian orders) via email.
- Pack your items securely, attach the return label, and drop off the package at the designated carrier location.
- Once your return is received, inspected, and approved (typically 3–5 business days), a refund will be issued to your original payment method.
Q1: Which regions do you ship to?
We offer reliable, trackable delivery services to all addresses within the United States and Canada. International shipping to other countries is not available at this time.
Q2: Which carriers do you use for shipping?
- U.S. Shipments: Fulfilled via USPS, with detailed delivery timelines and costs outlined in our full Shipping Policy.
- Canadian Shipments: Handled by USPS International for cross-border transit, with final delivery completed by Canada Post.
Q3: How can I track my order?
Once your order is processed and dispatched, you will receive a shipping confirmation email with a unique tracking number and a direct link to monitor your package’s progress.
Q4: Why are my Canadian order tracking updates delayed?
For Canadian deliveries, real-time tracking updates may be limited once the shipment reaches Canadian customs or is transferred to Canada Post. We recommend checking the Canada Post website for the most up-to-date delivery status.
Q1: What standards do you follow for material selection and sourcing?
We prioritize three core principles:
- Premium Quality: We source durable, high-grade fabrics focused on softness, breathability, and wear resistance for everyday use.
- Ethical Manufacturing: We partner exclusively with suppliers and factories that adhere to strict fair labor standards, including safe working conditions, fair wages, and compliance with international labor laws. All partner facilities undergo regular audits.
- Sustainability: Whenever possible, we incorporate eco-friendly materials such as recycled polyester, organic cotton, low-impact dyes, and biodegradable fabrics to reduce our ecological footprint.
Q1: What is the recommended way to wash my garments?
For most pieces, we recommend hand-washing in cold water or using a gentle/delicate machine cycle with cold water and mild, eco-friendly detergent. Avoid bleach, fabric softeners, or harsh stain removers, as these can break down fibers, fade colors, and compromise fabric integrity over time.
Q2: How should I dry my garments to maintain their quality?
Air-drying is the best option to prevent shrinking, fading, and wear. We advise line-drying your items instead of using a tumble dryer for optimal longevity.
