We are dedicated to providing reliable, transparent, and efficient delivery services for every order you place with us. To help you understand our processes and set clear expectations, we have outlined a comprehensive overview of our shipping policies below:
We currently fulfill and deliver orders exclusively to addresses within the United States and Canada. Unfortunately, we are unable to accommodate international shipping requests to other countries or regions at this time.
For shipments destined for Canada, please note that all cross-border deliveries are subject to Canadian import regulations, which may include applicable duties, taxes, and customs clearance requirements. These fees and rules are set and enforced by Canadian government authorities, and additional details are provided in the relevant sections of this policy.
All orders are processed within 1–3 business days following successful payment verification and order confirmation. Please note the following key guidelines for processing timelines:
- No orders are processed, shipped, or delivered on weekends (Saturday and Sunday) or public holidays—including major U.S. holidays (e.g., Thanksgiving, Christmas, Independence Day) and Canadian holidays (e.g., Canada Day, Thanksgiving, Christmas). These days are excluded from the processing window.
- For orders shipping to Canada: An additional 1–2 business days may be required to verify shipping details, prepare mandatory customs documentation (including commercial invoices and product declarations), and ensure full compliance with Canadian import regulations. This extra step is critical to minimizing cross-border transit delays and avoiding customs-related hold-ups.
Delivery timelines commence after your order has been dispatched (not from the date of order submission). The estimated delivery windows are as follows:
- United States: Orders will arrive within 5–10 business days post-dispatch, with delivery speed varying slightly based on the distance from our fulfillment center.
- Canada: Delivery times range from 10–25 business days post-dispatch, depending on your specific province or territory. This extended window accounts for cross-border transit times and mandatory customs clearance procedures, which can vary in duration based on the volume of shipments being processed by Canadian customs authorities.
We partner with trusted carriers to ensure safe and timely delivery of your orders:
- United States: Domestic shipments are fulfilled primarily via USPS (United States Postal Service), chosen for its comprehensive nationwide coverage and reliable tracking capabilities.
- Canada: Cross-border shipments are handled by USPS International, with final delivery completed by a local Canadian postal service partner (e.g., Canada Post). The final-mile delivery provider may be adjusted based on your destination address, shipment weight, and service availability to optimize delivery efficiency.
Once your order is dispatched, you will receive a shipping confirmation email containing a unique tracking number. For U.S.-to-Canada shipments, please note that real-time tracking updates may be limited once the package reaches Canadian customs or is transferred to the local delivery carrier. For the most up-to-date status, you can use your tracking number on the Canadian local postal service’s official website or the carrier’s international tracking platform.
Following order dispatch, you will receive a shipping confirmation email with your unique tracking number and a direct link to monitor your shipment’s journey. Here’s what to expect for tracking updates:
- U.S. Orders: Tracking details are updated in real time, allowing you to follow your package from our fulfillment center directly to your delivery address. You can check for status updates (e.g., “In Transit,” “Out for Delivery,” “Delivered”) at any time via the USPS tracking portal.
- Canadian Orders: Please allow up to 48 hours for initial tracking updates to appear in the system. Once the shipment departs the U.S. and enters cross-border transit, tracking updates may become less frequent. We recommend using your tracking number on the Canada Post website to access the most current delivery information, especially once the package has cleared customs.
If your shipment is significantly delayed beyond the estimated delivery window or marked as “Delivered” but not received, please follow the steps below based on your location:
- First, check with family members, neighbors, or your building’s management (e.g., front desk, mailroom, or package locker) to confirm if the shipment was left at an alternative location.
- Contact USPS directly using your tracking number to inquire about delivery details or report the shipment as missing.
- If the shipment remains unaccounted for, reach out to our support team within 7 days of the marked delivery date, providing your order number and tracking number for further investigation.
- Please allow an additional 5–7 business days beyond the estimated delivery date before escalating the issue—cross-border shipments are often subject to unforeseen delays due to customs clearance, peak transit periods, or local carrier disruptions.
- Use your tracking number to check with Canada Post or Canadian customs authorities—shipments may be held if unpaid duties, taxes, or additional documentation are required to complete clearance.
- Confirm with family members, neighbors, or local post offices to rule out missed deliveries or alternative drop-off locations.
- If the shipment is still missing after these steps, contact our support team within 14 days of the marked delivery date. This extended window accounts for the complexities of international transit and customs processing.
For any shipping-related inquiries—including delayed shipments, missing packages, or tracking issues—please contact our customer support team at [email protected]. Be sure to include your order number and tracking number in your message, and our team will work closely with you and the relevant carriers to investigate the issue, initiate a shipment trace (if necessary), and provide timely updates on the resolution progress.
